(Public)
May 19, 06:42 PM
New
Q1. Can I File Consumer Complaint Against Bank Or Finance Company?
Ans.
Yes, consumers can file complaints against banks, NBFCs and finance companies for illegal bank charges, credit card disputes, harassment over loan recovery, failed transactions, insurance mis-selling, CIBIL report errors, illegalities in recovery practices and deficiency in banking services.
Advocate BK Singh can help you send a legal notice to bank, prepare consumer complaint, claim compensation and fight your bank or finance company dispute legally.
(Public)
May 19, 06:41 PM
New
Q2. How To File Complaint Against Insurance Claim Rejection?
Ans.
You can write to the insurer first. You can also file complaint before insurance ombudsman in certain cases. Else, you can file consumer complaint against insurance claim rejection, unfair delay in settling claims, low claim settlement, unfair insurance terms and conditions and rejection of your claim without valid reason.
Advocate BK Singh can review your policy, rejection letter and documents related to claim to prepare a strong consumer complaint against insurers.
(Public)
May 19, 06:40 PM
New
Q3. Can I File Medical Negligence Case In Consumer Court?
Ans.
Medical negligence cases are successfully handled in consumer courts. If a doctor or hospital has been negligent in treatment, failed to provide you the promised service, is negligent in care provided to you or if you suffered due to hospital deficiency or billing fraud, you can file consumer complaint.
Medical records, prescription chart, bills, diagnostic reports, medicines given and expert opinion (if any) will be key documents to produce before consumer forum.
Advocate BK Singh can review medical documents and help you frame your case.
(Public)
May 18, 07:53 PM
New
Q4. How Can I File Complaint Against Builder In Consumer Court?
Ans.
Builder complaints are for refund, delay in projects, builder defects, promise of possession etc. For filing a builder complaint, you need to have copies of builder-buyer agreement, payment receipts, allotment letter, promise of possession letter or email from builder, proof of delay, prior email records, demand letters sent to builder and builder’s reply, photos of project and other related documents. You can claim refund of amount paid with interest, possession, compensation for delay, mental harassment and cost of litigation.
Advocate BK Singh can help you draft consumer complaint against builder delay, defect, promise of possession and refund.
(Public)
May 18, 07:52 PM
New
Q5. Difference Between District Forum, State Commission And Ncdrc.
Ans.
The District Commission entertains consumer complaints where the value of goods or services paid is up to 50 lakh. The State Commission entertains complaints of 50 lakh and up to 2 crore. NCDRC entertains complaints where the value of goods or services paid exceeds 2 crore. The State Commission hears appeals against orders of the District Commission. NCDRC hears appeals against orders passed by State Commissions. The Supreme Court hears appeals against orders passed by NCDRC.
Advocate BK Singh can guide you in approaching the right consumer forum so that your case is not rejected for filing in the wrong forum.
(Public)
May 18, 07:51 PM
New
Q6. Can I Claim Compensation For Mental Harassment?
Ans.
Yes, you can claim compensation for mental harassment, inconvenience caused to you, financial loss, delay, unfair treatment meted out to you, and deficiency in service. Your claim for compensation should be backed by facts and documents. You should clearly explain to the forum how the act caused mental harassment.
Advocate BK Singh can draft your compensation claim legally so that it looks convincing to the consumer forum.
(Public)
May 18, 07:50 PM
New
Q7. What Is The Consumer Complaint Fee?
Ans.
Filing fee for consumer complaints are low and depend on value of claim and consumer forum where complaint is filed. As the pecuniary jurisdiction of the forums have been updated, District Consumer Disputes Redressal Commission has jurisdiction to entertain complaints where value of goods or services paid as consideration is up to 50 lakh. State Commission entertains complaints above 50 lakh and up to 2 crore. NCDRC entertains complaints where value of goods or services paid exceed 2 crore.
Advocate BK Singh can help you verify the correct filing fee and forum for your consumer complaint.
(Public)
May 18, 07:49 PM
New
Q8. How To Appeal Against Consumer Forum Order?
Ans.
You can file an appeal before the higher consumer forum within the prescribed period if you are not satisfied with the order. File appeal against District Commission order before State Commission. File appeal against State Commission order before NCDRC. File appeal against NCDRC order before Supreme Court.
Advocate BK Singh can go through the order passed, help you identify grounds of appeal and file an appeal on your behalf. Delay can be condoned in appeals if required.
(Public)
May 18, 07:48 PM
New
Q9. What Is Deficiency In Service?
Ans.
Deficiency in service means any fault, shortcoming, want of care, negligence or improper performance of services promised by the service provider to a consumer. Deficiency in service occurs in many cases such as banking, insurance policies, education, hospitals, builders, telecom, travel agencies, courier companies and online transactions.
Advocate BK Singh can point out exactly what service was deficient and help you word your facts into legal issues.
(Public)
May 18, 07:48 PM
New
Q10. Can I File Consumer Complaint Against Online Shopping?
Ans.
Yes, you can file consumer complaint for online shopping fraud, non-delivery of goods, fake products, defective goods, wrong item delivered or if they refuse to refund your money or cancel your order unfairly. You can also file complaint against ecommerce website if they refuse to address your grievance.
Advocate BK Singh can assist you in preparing evidence from your order history, payment receipt, screenshots and correspondence with customer care.
(Public)
May 18, 07:44 PM
New
Q11. How To Ask For Refund Legally From A Company?
Ans.
First send a written complaint to the company along with proof of payment and defect or failure of service they have promised. If they do not reply, send a legal notice to the company demanding a refund. You can then file a consumer complaint against them claiming a refund along with interest, compensation, and cost of litigation.
Advocate BK Singh can send a strong refund notice on your behalf and file a consumer complaint if the company refuses to give you a refund.
(Public)
May 18, 07:43 PM
New
Q12. What Are The Consumer Rights?
Ans.
The rights of consumers include right to safety, right to be informed, right to choose, right to be heard, right to seek redressal and right to consumer awareness. Consumer Protection Act, 2019 seeks to protect all consumers from unfair trade practices, defective goods and deficiency in services offered to them by sellers and service providers.
Advocate BK Singh can help you exercise your consumer rights by sending a legal notice, filing a consumer complaint, claiming compensation and representing you in consumer court.
(Public)
May 18, 07:42 PM
New
Q13. Can I File A Consumer Complaint Without A Lawyer?
Ans.
Yes. A consumer can file a complaint without lawyers. Consumer forums have been designed to allow consumers to file complaints without lawyers. But in matters such as builder case for delay, medical negligence, insurance claim rejection, or bank problems, your ability to draft the complaint and present evidence skillfully will matter a lot. High-value cases in NCDRC require meticulous drafting and can be greatly helped by a lawyer.
Advocate BK Singh can ensure your pleadings are not weak, all required documents are attached, and you file your case in the right consumer forum.
(Public)
May 18, 07:41 PM
New
Q14. What Is The Jurisdiction Of Ncdrc?
Ans.
The National Commission has jurisdiction to entertain consumer complaints as per the proviso to Section 47(ii) of the Consumer Protection Act, 2019, where the value of the goods or services paid as consideration exceeds 2 crore. NCDRC also has appellate and revisional jurisdiction to entertain appeals and revisions from orders passed by the State Commissions in certain cases as per the Consumer Protection Act, 2019.
Advocate BK Singh can check if your consumer complaint falls under District Commission, State Commission, or NCDRC.
(Public)
May 18, 07:40 PM
New
Q15. How Long Does It Take To Complete A Consumer Court Case?
Ans.
The Consumer Protection Act promises speedy disposal of consumer disputes. But in reality, it takes a few months to several years depending on the number of pending cases in the forum, notices sent to the opposite party, evidence produced and analyzed, replies submitted, number of hearings, etc. Simple cases like claims for refunds may get over quickly. But matters relating to builders, insurance companies, doctors, hospitals, or banks tend to take longer.
Advocate BK Singh can help you avoid common drafting errors and procedural issues that delay consumer court cases.
(Public)
May 18, 07:39 PM
New
Q16. What Documents Are Needed For Consumer Court?
Ans.
Typically, invoice, bill/receipt, agreement, warranty card, email correspondence or WhatsApp chat with the seller/service provider, call records, bank passbook or payment proof, bank statement, photographs, legal notice (if sent), postal receipt of legal notice, reply letter from the company, expert opinion report (if any, like an engineering report for building defects), your ID proof and affidavit.
Advocate BK Singh can go through your documents and prepare an evidence file for the consumer forum.
(Public)
May 18, 07:38 PM
New
Q17. Can I File Consumer Complaint Online?
Ans.
Yes. A consumer complaint can be filed online before the consumer forums. The Government has introduced an online e-filing facility where consumers can file their complaints before Consumer commissions across India.
Advocate BK Singh can help you prepare your complaint, scan documents in the required format and guide you through the online filing process.
(Public)
May 18, 07:35 PM
New
Q18. How Much Compensation I Can Claim From Consumer Court?
Ans.
You can claim refund of the amount paid, a replacement of the product, or a provision of service along with interest. You can also claim litigation cost, compensation for financial loss suffered, mental harassment or anguish caused to you, compensation for delay, inconvenience faced by you and deficiency in service. Keep the compensation claimed reasonable and supported by facts and documents. In case of builder issues, insurance claim rejection, medical negligence, bank matters, and e-commerce complaints, compensation depends on loss suffered by you, your documents, conduct of the opposite party, and facts of the case.
Advocate BK Singh can help you calculate the amount of compensation realistically and claim it using proper legal arguments.
(Public)
May 18, 07:29 PM
New
Q19. What Is The Procedure To File Case In Ncdrc?
Ans.
File a case at NCDRC when the value of goods or services paid and compensation claimed is more than 2 crore. Include details of parties, facts of the case, cause of action, legal basis, evidence, affidavit, limitation, and claim for refund, compensation, interest and cost. NCDRC has original jurisdiction to entertain complaints and appellate jurisdiction to hear appeals and revisions in certain cases. Currently, the District Commission has jurisdiction to entertain complaints valued up to 50 lakh. State Commission above 50 lakh and up to 2 crore. The National Commission has jurisdiction to entertain complaints valued above 2 crore.
Advocate BK Singh can tell you whether your matter falls under NCDRC and help draft a consumer complaint or appeal.
(Public)
May 18, 05:47 PM
New
Q20. How To File A Complaint In Consumer Court?
Ans.
First, to file a complaint in consumer court, you need to send a legal notice to the company, seller, builder, bank, hospital, insurer or service provider. If they don’t solve the issue, prepare a consumer complaint with facts, evidence, invoice, payment proof, emails, WhatsApp chats, warranty documents and relief claimed. Then file it before the appropriate District Commission, State Commission or NCDRC as per claim value & jurisdiction.
Advocate BK Singh can get your legal notice drafted, complaint prepared, documents arranged and claim properly presented before the consumer forum.